Communication as a Service (CaaS)
Unified communication for your teams, seamless engagement for your customers.
How your people work together, and how you reach your customers, are two sides of the same story. Communication as a Service brings both into one managed platform. CoSol combines Cisco Webex for secure enterprise collaboration with FYNO for omnichannel customer communication, then runs the whole environment for you. The result is a workforce that collaborates effortlessly from anywhere, and a customer experience that stays consistent across every channel, all under one accountable service.
Who it's for: Organisations that want dependable, well-run collaboration for their employees, and consistent, omnichannel engagement with their customers, without stitching the two worlds together themselves.
Capabilities managed for you
Monitoring & support
SLA priority tiers
Delivered in India
Where this fits
Managed Webex
Run calling, meetings and messaging for the whole enterprise.
Omnichannel engagement
Reach customers across channels with FYNO, fully operated.
Rooms & adoption
Manage meeting-room devices and drive collaboration adoption.
Operated end to end, so your team doesn't have to.
CoSol is your single point of contact and coordinates Cisco/FYNO TAC and escalations end to end.
Cisco Webex (calling/meetings/messaging)
FYNO omnichannel
Meeting-room & endpoints
User & license management
Security & policy
Adoption analytics
Customer access
Customers use the Webex admin experience plus the CoSol service desk.
Monitoring & management
CoSol monitors platform health and service quality 24×7.
Integrations
Cisco Webex and FYNO; optional identity/ITSM integration.
Choose how you consume it
Partner-Owned (As-a-Service)
CoSol provides the communication platform as a subscription, with infrastructure, licensing, operations and lifecycle management all delivered by us.
Customer-Owned
You own the collaboration infrastructure, and CoSol manages it for you, covering administration, monitoring, optimisation and support.
The outcomes you can expect
Reliable collaboration for employees across any location or device
Employee and customer communications managed as one connected environment
Improved workforce productivity through a consolidated platform
Secure, dependable enterprise communication
Simplified administration under centralised management
Stronger, more consistent customer engagement across every channel
A platform that scales with the business on a subscription basis
Proactive, service-level-backed support
Clear targets for every incident priority
Commitments are measured in monthly reporting and quarterly service reviews. Full SLA available on request.
Delivered by CoSol collaboration engineers across Webex and FYNO.
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ReadYour journey with CoSol
- 1
Assess
We evaluate your estate, risks and goals to scope the right fit.
- 2
Design
We architect a validated, right-sized solution mapped to your outcomes.
- 3
Onboard
We deploy, migrate and integrate with minimal disruption to operations.
- 4
Run
We operate, monitor and support the service against agreed SLAs.
- 5
Optimise
We tune, report and evolve the service as your needs scale.
Talk to us about Communication as a Service (CaaS)
Request a customized proposal, a readiness assessment, or a demo.
Contact: ojas@cosol.in | +91-9845975958 · 24/7 support at support@cosol.in