/ Case Studies / Retail

Managed Cisco Meraki Access Across 450 Stores One cloud dashboard for every storefront

Modern retail store interior with connected point-of-sale systems

At a Glance

Geo

Pan-India

Scale

450 stores managed

Focus

24×7 managed Meraki NOC

“We went from firefighting store outages to opening new locations in a day. CoSol’s managed Meraki service gives us a single dashboard and a team that fixes issues before we even notice them.”

– Head of Retail IT, Pan-India Retail Group

The Challenge

  • Every store network was configured differently, making support slow and error-prone.

  • No centralized visibility into uptime, bandwidth or client experience across the estate.

  • Incident response depended on local vendors, driving up MTTR and inconsistent SLAs.

  • New store rollouts took weeks of manual network setup and on-site engineering.

Action

1

Standardized and took over management of the full Cisco Meraki stack (MR, MS and MX).

2

Ran a 24×7 NOC with proactive alerting, config templating and change control.

3

Enabled zero-touch provisioning so new stores come online by simply plugging in hardware.

4

Built network-wide dashboards for uptime, WAN health and per-store client experience.

Outcome

Store network uptime rose to 99.9% with proactively resolved incidents.

Mean time to resolution dropped by roughly 60% under the managed NOC.

New store onboarding shrank from weeks to under a day with zero-touch provisioning.