CoSol (Connectivity Solutions) — four managed services, delivered in India, SLA-backed.
CoSolManaged Services Catalogue · 8 July 2026
Overview
CoSol runs enterprise IT as an ongoing, SLA-backed managed service. This catalogue summarises each of our four managed services — scope, supported platforms, delivery models, service levels, benefits and deliverables.
Managed Network as a Service (NaaS)
CoSol provides end-to-end management of enterprise LAN environments so organisations run secure, scalable, high-performing networks while reducing operational complexity.
Service scope
Cloud-managed and on-premises enterprise access networking
Partner-Owned: Subscription-based Network-as-a-Service with fully managed infrastructure, licensing and operations.
Customer-Owned: Management of customer-owned network infrastructure with comprehensive monitoring, maintenance and lifecycle support.
Priority
Response
Resolution
P1
15 min (24/7)
4 hours
P2
15 min (business hrs) / 60 min (non-business)
8 hours
P3
15 min (business hrs) / 60 min (non-business)
2 business days
Key benefits
High network availability
Reduced operational overhead
Proactive monitoring and faster issue resolution
Secure and compliant network operations
Predictable service levels through SLAs
Scalable support for enterprise and branch environments
Deliverables
Managed LAN infrastructure
Configuration baselines
Incident/problem/change records
Health and performance reports
Monthly SLA and service reports
Quarterly service review
Secure SD-WAN as a Service (WaaS)
CoSol delivers a fully managed, secure and intelligent WAN that simplifies connectivity across branches, campuses, data centres, cloud workloads and remote users — combining centralised management, application-aware routing and integrated security on a subscription model.
Service scope
End-to-end SD-WAN design, deployment and implementation
Secure branch, campus and cloud connectivity
Centralised policy-based WAN orchestration
Application-aware traffic steering and path optimisation
Multi-transport WAN management (Internet, MPLS, LTE/5G)
24×7 monitoring, incident management and operational support
Configuration, software upgrades and lifecycle management
Supported platforms
Cisco Meraki SD-WAN & routers with security licensesCisco Catalyst SD-WAN & routers with cloud security licenses
Delivery models
Partner-Owned: Fully managed SD-WAN delivered as a subscription — infrastructure, licensing and operations included.
Customer-Owned: Management of customer-owned SD-WAN with monitoring, policy administration and lifecycle support.
Priority
Response
Resolution
P1
15 min (24/7)
4 hours
P2
15 min (business hrs) / 60 min (non-business)
8 hours
P3
15 min (business hrs) / 60 min (non-business)
2 business days
Key benefits
Secure and resilient enterprise connectivity
Enhanced application performance and user experience
Reduced WAN costs through intelligent path selection
Simplified operations with centralised management
Faster branch deployment and zero-touch provisioning
Integrated security without additional infrastructure
Predictable OPEX-based consumption
Deliverables
Fully managed SD-WAN infrastructure
Edge device and gateway management
Subscription and license management
Centralised policy and configuration
Performance monitoring and WAN analytics
Security policy management
Incident/problem/change management
Monthly SLA and performance reports
Communication as a Service (CaaS)
CoSol delivers a fully managed communication and collaboration platform combining Cisco Webex for enterprise collaboration with FYNO for omnichannel customer communications — streamlining internal productivity and consistent customer experiences.
Service scope
End-to-end deployment, configuration, management and lifecycle support for communication platforms
Managed Cisco Webex collaboration
FYNO-powered omnichannel customer communication
Enterprise messaging and team collaboration
HD audio & video conferencing
Virtual meetings and webinars
Enterprise calling and Unified Communications
Meeting-room and collaboration device management
User provisioning, onboarding and license management
Security, policy and administrative management
24×7 monitoring, incident management and support
Software updates, configuration management and optimisation
Vendor TAC coordination and lifecycle management
Supported platforms
Cisco Webex SuiteFYNO omnichannel communication platform
Delivery models
Partner-Owned (As-a-Service): Subscription communication platform with infrastructure, licensing, operations and lifecycle delivered by CoSol.
Customer-Owned: Management of customer-owned collaboration infrastructure — administration, monitoring, optimisation and support.
Priority
Response
Resolution
P1
15 min (24/7)
4 hours
P2
15 min (business hrs) / 60 min (non-business)
8 hours
P3
15 min (business hrs) / 60 min (non-business)
2 business days
Key benefits
Seamless collaboration from anywhere
Integrated employee and customer communications
Improved workforce productivity
Secure and reliable enterprise communications
Centralised administration and simplified operations
Enhanced customer engagement across channels
Scalable subscription-based model
SLA-backed proactive support
Deliverables
Managed Cisco Webex platform
Managed FYNO omnichannel platform
User and license lifecycle management
Collaboration policy and configuration
Meeting-room and endpoint administration
24×7 monitoring and service desk
Incident/problem/change management
Usage and adoption reporting
Monthly SLA and performance reports
Security Assurance as a Service (SaaS)
CoSol provides comprehensive security operations and continuous compliance management using Cisco Secure Service Edge (SSE) and continuous DPDP assessments — enabling Zero Trust access, cloud-delivered security and ongoing regulatory readiness across hybrid work.
Service scope
End-to-end deployment, configuration, management and lifecycle support of security services
Managed Cisco Secure Service Edge (SSE) for Zero Trust access and cloud-delivered security
Continuous DPDP assessments for compliance and data-protection readiness
Zero Trust services — ZTNA, Secure Web Gateway, CASB, Firewall-as-a-Service, Data Loss Prevention
Identity, user, device and application access policy management
Continuous security-posture assessment and compliance monitoring
DPDP readiness assessments, gap analysis and remediation recommendations
Security policy administration, configuration and change management
Continuous monitoring, threat detection and incident-response coordination
Software updates, subscription license management and vendor TAC coordination
Periodic security health checks, compliance reviews and executive reporting
Supported platforms
Cisco Secure Service Edge (SSE)Continuous DPDP Assessment & Compliance Framework
Delivery models
Partner-Owned (As-a-Service): Fully managed subscription security service — platform, licensing, monitoring, operations and compliance management.
Customer-Owned: Management and optimisation of customer-owned security infrastructure with continuous monitoring, policy administration, compliance assessments and lifecycle support.
Priority
Response
Resolution
P1
15 min (24/7)
4 hours
P2
15 min (business hrs) / 60 min (non-business)
8 hours
P3
15 min (business hrs) / 60 min (non-business)
2 business days
Key benefits
Strengthens security with a Zero Trust architecture
Protects users, applications and data anywhere
Simplifies security operations on a unified cloud platform
Supports DPDP compliance through continuous assessment
Improves visibility into posture and organisational risk
Reduces operational overhead with proactive management
Accelerates threat detection and coordinated response
Predictable, SLA-backed managed security
Deliverables
Managed Cisco SSE platform
Zero Trust policy implementation and lifecycle
Continuous DPDP compliance assessment and advisory
Security monitoring and operational support
Threat detection and incident coordination
Security policy and configuration management
License lifecycle management
Security health checks and compliance reports
Executive dashboards with posture and risk insights
Monthly SLA, security and compliance reports
Contact: ojas@cosol.in · +91-9845975958 · Support: support@cosol.in. Scope and SLAs are confirmed in the applicable Service Order and Master Services Agreement.